TRANSFORMATION TOWARD A CLOUD BUSINESS MODEL
Authors: Jenni Myllykoski, Petri Ahokangas
Category: research article
Keywords: Business model, cloud business, transformation, ecosystem
Abstract: Cloud technologies have widely been discussed within telecommunications research and practice. Compared to traditional software product business, the cloud enabled service business can be significantly different in nature. Therefore the transformation resulting in the implementation of cloud technologies can be drastic. There are gaps in current literature in the business implications of cloud technologies as well as cloud driven business model transformation. Drawing on business model, change and cloud literature, as well as on a single case study, this paper investigates the cloud business model transformation of an incumbent company. The results of the research indicate that Cloud as a business environment places specific demands for incumbents. This results in step-by-step planning and implementation of business model changes. In addition, customer value related phenomena value co-creation, co-capture and co-opetition appear as key elements in planning and implementing business model transformation toward the Cloud.
Permanent link to this page: http://urn.fi/URN:NBN:fi-fe201204021621
This paper discusses value creation and capture in the Cloud setting. Two matters are being considered. First, the authors highlight that the current de-facto tool for crafting business models in the IT industry, i.e. the business model canvas, does not well reflect the networked business settings. Instead, the authors argue, value is often created and captured in co-operation with many companies. The authors introduce early evidence of such co-operation, with a case description of two companies collaborating in common attempt to create a test hotel concept. Second, the test hotel case enables authors to illustrate the changes in business models elements ensuing from transition to Cloud technologies. Both the value creation and capture are affected, which is highly difficult issue for incumbents running their existing business.
Overall, the reviewer thinks the paper communicates these two messages in concise and compelling manner. Discussion on business models and transformation of software business is timely and applicable for the themes of the CFP. The essential details of the method and the case are provided.
There is also room for improvement. First, the research question contains two parts, i.e. *what* is the transformation to cloud and *how* companies should transform. The latter question remains unanswered in the paper. Second, novel concepts of co-creation, co-capture and co-opetition are only briefly and vaguely defined. Third, the authors should indicate whether there are existing studies on cloud transformation, enabling discussion of the contribution of the paper. Further, the authors mix and match action research and case study terminology and it is therefore unclear whether the authors were purely observers or actively influencing the change. Then, most of the implementation steps in table 2 do not contain any changes from present to future. Finally, abstract could be rewritten to contain all the main results and contribution of the paper.